Stroller Stork FAQ
Why should I rent from Stroller Stork?
The Storks love to travel, and so Stroller Stork's mission is to make traveling an easier and more pleasant experience for families. Our equipment is high quality and thoroughly sanitized for your child's enjoyment. We aim to make your entire experience with Stroller Stork a satisfying one.
How far in advance do I need to place my order?
We require 48 hours advance booking to ensure that your complete order is accommodated. We will, however, try our very best to accommodate any late additions to orders. Ideally, we recommend that you place your order as soon as your travel plans are confirmed.
What forms of payment do we accept?
We accept Visa, MasterCard, American Express, and Discover for all orders. We'll swipe your card for the full rental amount when the equipment is delivered. We also accept cash.
Is there a minimum order period?
Yes, a 3 day minimum is applicable to all rentals. (Two nights, three days.)
What is your cancellation policy?
All orders should be cancelled at least 24 hours before the delivery date and time.
What is your refund policy?
After the delivery has been accepted, and payment has been made, we do not offer refunds. However, if you cancel more than 24 hours before the delivery takes place, you will not be charged.
Where do you deliver?
We will deliver to hotels, vacation homes, private residences, condos & apartment complexes, bed & breakfasts. We deliver to area airports as well.
Can we pick up the equipment from Stroller Stork?
Yes, contact us, and we'll make it work!
Can I buy any of your equipment?
Yes, send us an email at firstname.lastname@example.org, and we can work something out!
What is the condition of your inventory?
All of our equipment is in new or gently-used condition. It is checked for wear and tear with every return and if found in disrepair, the product will be replaced. We only purchase the highest quality equipment. We track recalls very closely on all of our items. Your baby’s safety and comfort are our primary concerns.
How is your equipment cleaned?
We use all-natural, eco-friendly cleaning products to ensure the utmost cleanliness for all of our items. Crib sheets and all cloth materials are laundered in hot water with fragrance free detergents. Every item is cleaned after each use. Equipment must be returned in same clean condition it was received in. Failure to do so will result in $50.00 cleaning charge. High chairs, exersaucers, booster seats w/trays & pack and plays are for indoor use only.
Can you install the car seat?
We're not currently licensed to install car seats. However, we will soon have staff who are certified Child Passenger Safety Technicians to assist in car seat installation.
Do you offer discounts for multiple rentals?
Not at this time, but we will offer this soon!
Do you offer discounts for long term rentals?
Yes. Send us an email at email@example.com with the dates you are considering, and we will send you a quote.
What if we need something that is not on your website?
We are happy to accommodate special requests for diapers, wipes, disposables like bibs and table mats, food items like formula, snacks and veggies with your order for the cost of the item plus a surcharge.
Do I get what is pictured on the website?
Yes, you will get the same product, but it might be in a different color based on availability.
Have more questions?
Send us an email at firstname.lastname@example.org, and we'll be happy to respond to your queries.